Shipping Policy
We send all our items via Australia Post which can be tracked.
If an item is received damaged or has missing parts kindly let us know ASAP after receiving the item. We will send a return label and can either issue a refund or send the correct item at no extra cost to you.
The customer is responsible for the return postage cost in case of change of mind and we will refund the product cost minus $12 as out of pocket shipping expenses in sending the item to the customer. Please return the item in an unopened, re-sellable condition. If any seals, packaging or anything else is broken or removed it cannot be returned. To be sure contact us before you return the product. If the item does not meet re-saleable conditions then we cannot provide you refund.
Items must be returned to Switchedonkids within 14 days of receipt of the order.
If you have paid for your purchase with Afterpay or ZipPay, they do not refund the merchant fees back to us. We reserve the right to deduct the merchant fee for this purchase from the refunded amount.
Estimated Delivery Time Frame: 1