Damaged item received and Product issues
We make it simple and easy, if there is any problem with your product, all that is required are photos or a short video demonstrating the product fault and once we confirm the issue, we will replace the item or refund the amount to your original method of payment. That simple!
We provide warranty from 6 months to 1 Year dependent on the product.
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right for you as soon as possible.
Change of mind for the item
The item must meet the following conditions before a return can be considered:
*Item is unused, brand new in original packaging
*All tags and accessories present
*Item must be in a re-sellable condition
*15% restocking fee and our Initial shipping cost from the free shipping we provided is deductible from refund
*The buyer assumes the cost of returning the item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
Unfortunately we are unable to provide exchanges.
All marketplace products are covered by our MyDeal Refund Guarantee
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