The Black + Decker 2000W Steam-Mop ULTRA effectively eliminates 99.9% of germs without the need for chemical cleaners, making them ideal for removing grease, grime, and bacteria. Great for versatile and comprehensive cleaning, this steam mop is suitable for various hard floor surfaces, and you can also swap steamer heads to clean bathroom tiles, ovens, glass, and even freshen up garments with steam.
We have recently updated our Change of Mind policy, please refer to the Warranty & Returns section for details.
Detailed Specifications
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. You will be responsible for the cost of returning the item. Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
Exclusions to our change of mind policy
We do not allow change of mind returns on all products. Excluded products include:
Products which are on promotion (indicated by a ‘Sale’ or ‘Limited Time Deal’ badge) are also ineligible for change of mind returns.
We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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I received this product well in time. All the parts were inside the box as described except for two. I opened a case and Dhale from Customer service has replied. I am extremely happy with the handling of customer service by Dhale, He was extremely polite and quick to resolve the complaint. Thank you Jagath
Sep 03, 2024
Very happy and much bettter than older steam cleaners that I've owned. Quick to heat up and quick to top up water if necessary but a full tank lasts a long time. Variable steam control and excellent floor mop and pads are highlights for me.
Jul 27, 2024
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