WHERE DO WE SHIP?
We ship all items Australia-wide!
HOW MUCH DOES SHIPPING COST?
Our shipping rates are calculated at checkout, depending on the weight and volume of your order, and your location. We use various couriers in an effort to keep shipping costs as low as possible for our customers!
WHEN WILL YOU SHIP MY ORDER?
We know you’re keen to get your gorgeous new items, so orders are processed as quickly as possible. If you place your order before 12pm AEST Monday-Friday, we aim for it to be shipped the same day. Any orders after 12pm AEST will be shipped the following business day.
It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders that have gone missing due to incorrect address details. It is your responsibility to inform us if an order has not arrive by 14 days after your order is placed.
We recommend shipping to a location where someone will be present to sign for your order, such as a work address. If this is not possible, please leave instructions during checkout giving authority to leave without a signature. This will be at your own risk and Sill and Sage is not liable.
HOW LONG DOES MY ORDER TAKE TO GET TO ME?
This will depend on where you live. A parcel can take from 7 to 10 business days to arrive at your address, however most packages will arrive much sooner than this, especially if you are in metro areas. We do our best to have your package to you super quick!
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
We'll keep you in the loop throughout the ordering and shipping process. An email with tracking details will be sent to you as soon as your order has been dispatched, and you will receive emails and or text messages updating you on the shipping progress with the option to track your order if you desire.
WHAT IF MY ORDER IS DELAYED OR DAMAGED DURING SHIPPING?
Unfortunately accidents do happen. All of our products are carefully packaged to prevent breakages in transit. If your order is damaged during shipping, please photograph the products and inside and outside of the box and retain all contents and packaging.
Sill & Sage is not responsible for any delays in shipping, packages not received, or arrival of your order at the wrong location due to incorrect delivery address.
WHAT IS YOUR RETURN POLICY?
So online shopping is hard... We don't blame you for checking out our amazing exchange and returns policy. We aim to please and want you to be 100% satisfied with your purchase!
If for some reason you are not completely happy with your purchase, you may return the merchandise for a store credit. You must notify us within three days of receipt of goods and return goods at your own cost to us within 14 days to be eligible. Items must be unused and in original packaging with tags intact. Please notify us via Mydeal stating the order number and item details. Please allow 3-5 business days for your return to be processed.
All marketplace products are covered by our MyDeal Refund Guarantee
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