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Warranty Policy
Ozzie Energy offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Ozzie Energy warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by Ozzie Energy, we can offer solve solutions: repair the products, or provide replacement parts, or arrange a full replacement. The warranty period for commercial use is 3 months.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
We do our best to package the products to avoid mishandled or damaged in transit. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided.
60 Day Returns Policy
Here at Ozzie Energy, we take customer satisfaction seriously and want to ensure that every customer is 100% satisfied with their purchase.
If for any reason you change your mind about any of the products you purchase from us, simply contact us in writing within 60 days to be guided through getting a refund. Returned items must be in their original packaging with all accessories, in original and re-saleable condition. The original shipping cost plus a 30% restocking fee will be deducted.
If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.
So much better than I thought it would be. Bargain price. Easy set up. Powerful bubbles. I love this thing!!
Mar 20, 2024
The spa if fantastic! Unfortunately the pump broke after 2 weeks. GOOD NEWS the were prompt when replacing it. More stars if I didn't have that issue. Generally happy as long as the pump continues to work.
Oct 24, 2023
Great value for money
May 02, 2022
Ye pretty good
Apr 07, 2022
I was so surprised at the way my order was conducted. Came in record time and was so easy to deal with. If anything I think the instructions of the actual spa could of been better.
Feb 08, 2022
Absolutely love it! Way better than expected & fairly easy to put together. Instructions could be clearer but we worked it out! Have used it everyday since put it together, jets, pump, heater etc are great, it looks fantastic & feel so good afterwards 👌 Set the timer so it’s ready after work, fits 2 of us comfortably, 4 wouldn’t be so relaxing but do-able. Very very happy with our purchase.
Feb 06, 2022
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