Bergen: Modern Design Meets Enduring Quality.
Crafted with modern living in mind, the Bergen rug collection seamlessly blends sophisticated style with exceptional durability. Made in Turkey from high-quality heatset polypropylene, these rugs are built to last, effortlessly standing up to the demands of everyday life. From sleek geometrics to contemporary abstracts, the Bergen collection offers a range of captivating patterns to complement any décor.
PRODUCT CARE: Ensure to attend to spills immediately to minimise the chance of staining. Do not rub the spill. Instead, blot any liquids with a dry, absorbent, white cloth, or white paper towel.
A mild detergent and lukewarm water may need to be used. For any hasher spills, please seek specialist advice.
Professionally clean the rug every 6 – 12 months as well as rotate its position in the space.
We try to be as accurate with sizing as possible, but there may be variations within +/-5% of sizing. (Up to 10% for our handmade items, and our folded rug collections)
Some of our Rugs are hand-made from durable natural fibres - like wool - The imperfections seen within are features of these rugs. This includes sprouting yarns (where the weaving processes start and finish), colour variations, foreign material (Used in the Warp and the weft), and other characteristics which may appear as defects but are signs these rugs were made with care. Natural fibre rugs do shed, we recommend a gentle Vacuum with no brush or rotating head to clean.
Wool, sheepskin, and other animal-based fibres are subject to odours. The odours are a part_of the nature of the rug. Please allow the rug to be aired out, or seek professional advice if not subsiding.
Important Tip: We recommend an anti-slip pad such as RugStop. This is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Please Note:__Due to the difference in monitor colours, some rug colours may vary. We try our best to represent all rug colours accurately, but cannot take responsibility.
Please allow 1 - 3 business days for dispatch. Delivery timeframe depends on your location, estimated to occur within 7 - 10 days. No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout).
Order Cancellation
We may cancel your order in limited circumstances where it is out of stock or damaged, or there is an error in the product listing (including the product price). You may cancel an order after placing it if it has not been processed with our warehouse. Once an order has been processed it cannot be cancelled.
Change of Mind
We may allow change of mind returns if your product is in ‘as new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of your purchase. You will be responsible for the cost of returning any item you wish to send back because you have changed your mind.
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Estimated Delivery Time Frame: Delivered within 7-10 business days