30 day returns
We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked.
The customer will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
You must lodge a return request via the contact us page with your name and order number and our customer care team will arrange the return for you.
Items returned must be in "as-new" condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
Non-returnable items excluded from all change of mind returns include clearance and/or sale items
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a refund in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse.
We will not accept returns delivered in person to our depots, offices, or warehouse facilities.
To arrange a return, please go to our contact us for assistance.
Damaged in transit
Unfortunately, items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, if possible, reject the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible after receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Offer a partial or full refund
Replace the product (subject to availability)
Arrange for the product to be returned to us
If we require you to return the product to us, we will pay the cost of the return.
Wrong item delivered
If you believe you have received an incorrect item, let us know as soon as you can after receiving your delivery including photo's of what you received. We will offer to send you the correct item and if necessary arrange for the pick up and return of the incorrectly shipped item at no cost to you.
All marketplace products are covered by our MyDeal Refund Guarantee
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