





AOSept Plus with HydraGlyde is a preservative-free, aqueous(hydrogen peroxide 3%) Contact Lens Care solution that cleans, disinfects, neutralises (minimum soak time 6 hours), removes protein and stores all types of contact lenses including silicone-hydrogels.
hydrogen peroxide 3%, phosphonic acid (stabiliser), sodium chloride, phosphate (buffer system), poloxamer (surfactant), HydraGlydeTM Moisture Matrix (EOBO-21TM – polyoxyethylene-polyoxybutylene), and purified water.
Usage Instructions: NEVER put AOSEPT™ PLUS with HydraGlyde™ Solution into your eye OR onto a contact lens immediately before inserting the lens into your eye. Otherwise, burning and stinging will result.
1. Wash your hands and dry them with a clean, lint free towel.
2. Open the lens holder marked “L”, remove your left lens and place it on the dome. Close lens holder taking care to avoid trapping your lens.
3. Repeat procedure with your right lens placing it on the dome of the other lens holder marked “R”.
4. Open the fl¬ip top cap on the AOSEPT™ PLUS with HydraGlyde™ bottle and bend it back and out of the way.
5. Thoroughly rinse the lenses in the lens holders with AOSEPT™ PLUS with HydraGlyde™ for 5 seconds.
6. Fill the cup with AOSEPT™ PLUS with HydraGlyde™ solution to the fill line. DO NOT UNDERFILL OR OVERFILL
7. Place lens holder in the lens cup and screw closed. Do not over tighten the AOCup lens case (only tighten finger tight). DO NOT SHAKE THE LENS CASE.
8. Store lens case upright - If bubbles leak from the hole in the top of the lens case’s cap, non-neutralised AOSEPT™ PLUS with HydraGlyde™ Solution may be present. Empty the solution from the lens case and wash off any spillage from the surface on which the AOCup lens case was standing. Thoroughly rinse the lens cup and lens holder with sterile saline. If spillage occurs, clean up immediately with a paper towel. Wash your hands thoroughly before handling your lenses or touching your eyes. REPEAT THE DISINFECTION PROCEDURE ABOVE.
9. Allow lenses to soak for a minimum of 6 hours or overnight to neutralise solution.
10. After washing, rinsing and drying your hands, remove your lenses from lens holder
11. If desired or recommended by your eye care professional: Rinse lenses before insertion with STERILE SALINE after neutralisation. Do not use AOSEPT™ PLUS with HydraGlyde™ Solution to rinse lenses before insertion.
12. Your lenses are now ready to wear.
13. Discard used solution, rinse the lens cup and lens holder with sterile saline - DO NOT USE TAP WATER OR OTHER NON-STERILE LIQUIDS.
14. Allow them to air-dry by inverting the lens holder outside the cup. Do not place the lens case on its side.
15. If you do not intend to wear your lenses immediately after disinfection/neutralisation, you may store them in the neutralised AOSEPT™ PLUS with HydraGlyde™ Solution, in the unopened AOCup lens case for up to 14 days. After this time, your lenses must be cleaned and disinfected with AOSEPT™ PLUS with HydraGlyde™ Solution prior to wear.
Usage Advice:
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Estimated Delivery Time Frame: Approx. 2-4 business days after dispatch