Shipping Details

Shipping Policy

Order Confirmation

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You may receive another notification when your order has shipped. 

Change the Shipping Address

Before your order is prepared for shipping, you can change the shipping address, to change information or cancel order, please contact us.

Domestic Shipping 

Please refer to Shipping Cost. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us through your account, and we will look into it for you.

Shipping to P.O. boxes

We will not deliver to a PO Box, locked bag, or parcel locker. 

International orders

Unfortunately, we do not take orders addressed overseas. 

Unsuccessful Delivery

In the event of an unsuccessful delivery due to incorrect address information provided at checkout, we regret to inform you that we cannot be held accountable if the order goes missing. Consequently, we are not liable to refund or replace the order in such cases.

*Total cost: Total amount on order before shipping fee is added and after any promotional discount code applied. 

Shipping Costs

This policy was updated on 6th of March, 2024

Please find our shipping rates listed below:

STANDARD DELIVERY - METRO AREAS

Orders below $79.00 - Standard $9.95

Orders above $79.00 - Standard Free Shipping , costs for bulky items (Highchairs, Changing Table, Playpen, Playmat, Baby Sofa) From $29.95

We will not be able to amend any shipping details once the order has been fulfilled and dispatched.

Shipping to Western Australia/Non Metro locations

There may be additional fees (in addition to the bulky item charge) to remote/rural areas and Western Australia. If there is, an email will be sent to notify the recipient of any additional charges. If the recipient is not willing to pay the additional charges, we will refund the order. 

Availability of products

Most items on our store are readily available at our warehouse and will be packed/dispatched within 2 business days. Please note, we do not ship items over the weekend or on public holidays. If there is a delay in stock arrival (3 business days or more), our sales team will contact you.

Please note that there may be a delay in your order over busy periods such as during sales or over Christmas. 

Express shipping

Express shipping is available upon request and an additional fee will be calculated based on the size of the order.