Everything Jones & Co make is touched by hand. We believe in small runs made with the highest level of attention to detail. We give our makers creative freedom and collaborate with our factories to understand techniques and processes. The materials we use are typical to the regions we source from, including materials in abundance that are regenerated in sustainable ways. Some of the materials we use are by-products that would be discarded or destroyed otherwise. We work with local materials and factor their nature into our designs. We celebrate natural nuances and appreciate that each piece may not be identical which only adds to its beauty and charm.
For example, our bona china pieces are handmade in 20 laborious steps by craftsmen moulding a unique, high quality clay mixture. English clay and actual ground, sustainably sourced cow bone give pieces an unmatched translucency. Many pieces are tried in traditional ovens, hand-painted and glazed for a perfect matte finish.
The majority of Jones & Co products are designed by them in-house and sculpted by hand to produce a mould which the item is then cast from, poured, fired and then finished. Their pottery is hand-made by artisan craftspeople. They throw each piece of clay individually and shape each pot and vase in our pottery ranges. The labour-intensive pieces are fired in kilns, hand-painted and then glazed using time-honoured techniques combined with the latest designs to create truly gallery-worthy pieces. They are designed in-house, then produced in the Philippines or Vietnam by small family-owned factories, sometimes in limited runs of 100 or less.
As an Australian family owned and operated business we understand the importance of customer satisfaction, word of mouth and repeat business. To ensure 100% customer satisfaction, My Potted Plants guarantee to use quality product in all our orders & to deliver when we say we will deliver. To further assist in what we recognise is a highly personal purchase, our qualified team can also provide expert advice upon request, to ensure the most desired and appropriate end-product is delivered.
We want you to be completely happy with your purchase from us.
If for any reason you wish to return the product you have purchased that is completely fine.
You will however have to cover the return shipping costs yourself unless of cause the item is damaged or faulty.
We ask that you contact us and advise that you wish to return a product within 7 days of receiving the item.
The item will also need to be in saleable condition and unused if you wish to return it.
Once we have received your return safe and sound at our warehouse, we will then issue your refund via our website using the same method of payment that you used to place the original order.
Unfortunately, we cannot offer exchanges.