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Product Warranty Period & Change of Mind Returns
All Furniture, Fitness & Gym Equipment, Vehicle-related products come with a 1 year warranty for product support.
All other small-medium sized items come with a 3 month warranty.
We can provide a replacement item or arrange refund upon receiving your return of the product within reasonable timeframe.
If 30 days have passed, please note we do not accept change of mind returns of used products for full refunds or order cancellations. If a product issue is notified within the applicable warranty period, we can provide after-sales service.
Returns Policy
All "Accepted Items" (excluding items mentioned in “Excluded items” below) can be returned for an exchange or refund.
For returns or exchanges, we do not cover all shipping costs incurred for the order if it's due to change of mind, damage caused from non-standard use or found to be a functional item (if return was arranged from claim of fault).
For all exchanges or order variations, any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.
Accepted Items
To be eligible for a change of mind return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it.
Excluded Items
We do not offer change of mind returns on:
Mattresses
Personal care items
Floor stock
Items that were sold “As Is” with notified defects or variations
Refund Processing
All delivery fees will not be refunded or credited so please choose carefully when purchasing items.
For change of mind returns, the item must be returned in a restockable condition (see Accepted Items above) to enable order cancellation. All delivery fees (initial postage and return postage if applicable) that were incurred are deducted from the refundable amount, and a 10% restock fee may be further deducted to cover the time and effort undertaken by our warehouse team to process your return. The total amount refunded is the remaining amount after all fees are deducted.
Returns Process
For all return requests, please contact our customer service team with details about your order. Once your return request is approved, a return authorisation slip will be provided for you to print out and attach to the outside of the package.
You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If the courier requirements or requests are not met, this may result in a futiled or failed pickup. In this event we may, at our discretion, assist with rebooking a return job depending on the cause of the futiled pickup.
Please note that you may be required to completely remove previous consignment labels that were used to effect the initial delivery before attaching new return labels to avoid delivery confusion. Marking off the barcode may not suffice.
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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