Refund and Return Policy
Thank you for choosing Pet & Rural Supply Co. At Pet & Rural Supply Co, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
We gladly accept returns within a reasonable timeframe from the purchase date for the reporting of faulty or damaged products upon arrival and to be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging unless damaged on arrival. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us on this platform to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Non-Refundable Items:
Opened or used products
Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All marketplace products are covered by our MyDeal Refund Guarantee
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