Change of Mind Returns:
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note:
Postage is paid by the customer
The product must be returned in the original packaging, accessories included
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Fees may apply
Warranty Claims:
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.
POOL TABLES
Spare Pool Table Parts
We reserve the right to repair any table by sending a spare part where it has been deemed necessary by either our Pool Table Installer or Customer Service Team.
Non-Visible Component Damage
Replacement parts will not be provided for any component of the pool table where damages have occurred in places that will not be visible once the pool table is fully erected. Examples include the edges of the slate where cushions cover the slate edge, chips in the slate where putty or bog can fill the slate, the top of the frame, the top of the legs, and any other component that our customer service team can confirm will not be visible when the pool table is fully installed.
Pool Table Cloth Characteristics
Our premium thick pool table cloth is designed for durability and high performance. Due to its nature, small frays, minor lumps, and marks may occur. These are standard for premium cloth and do not affect gameplay. As such, they do not warrant a replacement or refund. Regular brushing and maintenance will help manage these natural characteristics.
Slate Surface Conditions
Slate does have the possibility to arrive with chips and slight cracks. Slate does not need to be replaced if the mentioned damages occur on the joints or where the cushions will cover or where it can be filled and fixed with putty. If this is not a viable solution (as determined by our professional pool table installer), then we will send out a new slate to you.
Shipping and Delivery Timeframes
Our pool tables are sent in two separate labels, so it is not uncommon for parts to come separately. We will be unable to action any investigation until it has been 2 business days from receiving the first parcel, and we will not send out a replacement part until it has been 10 business days from the last scanning event.
Professional Installation Policy
All customers must follow the official installation video when assembling their pool table. Failure to adhere to the provided installation steps may result in perceived defects that are due to incorrect assembly rather than actual manufacturing faults. Customers with a trade background should not rely on prior experience alone but must follow the step-by-step video instructions. Our professional installer, who has assembled thousands of tables, has confirmed that proper installation following these guidelines ensures optimal results. A Man & His Cave is not responsible for issues arising from failure to follow the installation video correctly. Our pool tables can be installed by anyone who follows our installation video correctly. Our professional installer, has never encountered an issue when following the proper steps with the provided components.
No Refunds for Minor Variations
Refunds or replacement parts will not be provided for irregular or uneven frame heights, as minor variations are unavoidable in manufacturing and do not impact gameplay. Please follow the full installation video carefully to see how to adjust the entire table as a whole before reporting any issues.
All marketplace products are covered by our MyDeal Refund Guarantee
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