PayPal: Accepted
Visa/ MasterCard: Accepted
Bank Deposit: Accepted
Account Name: Total Corporate Services Pty Ltd
BSB: 032-090, Account No: 62-5683
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We deliver Australia wide. Once payment is received, your item will be dispatched by next business day.
We arrange delivery through couriers (who deliver during business hours only), please leave your street address for delivery. PO BOXES are NOT ACCEPTED.
If it is a residential address, please make sure someone is available at the time of delivery. Alternatively let us know if it can be left somewhere safely, or a redelivery fee will be charged.
- Please allow up to 10 working days for delivery, although in most cases delivery is 2-3 working days.
- No weekend or after hours delivery available.
- Total Corporate Services is not directly liable for any loss, theft, or damage to any goods. Please see 'Warranty' for further information.
- If problems do arise, please contact us, and we will endeavour to resolve any issues.
Damaged Goods Upon Arrival
Please check that item has not been damaged upon arrival, before signing for the consignment. Please contact us within 24 hours of receiving your product if the goods are damaged. After this period, it may void any claim on the courier if the item has been damaged during transportation.
Free Pick Up Arrangements
Please contact us to make arrangements for free pick up.
Total Corporate Services Pty Ltd
Unit 1/ 77-79 Bourke Rd, Alexandria NSW 2015.
Change of Mind
If you�ve changed your mind or purchased the goods in error you may be entitled to return the product for a refund. You must notify us within 14 days of receiving the item. It must then be returned in original unused re-saleable conditions with all tags and packaging still in tacked in the following 14 days.
Return postage fee is at the responsibility of the buyer. You are also responsible for ensuring the product is packaged securely to prevent any damage during the return of the item. Failure to do so may void the resolution to be offered.
Warranty
For Wet & Dry Machines (Machines with Motors)
Total Corporate Services offers a 12 month back to base warranty for all motors from the date of purchase.
Until the nature of any fault/damage is determined, the resolution options Total Corporate Services can provide may vary. To assist with a quick resolution process, we will require photos of the issue to be emailed. Once the fault/issue is determined and clarified, Total Corporate Services may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Postage fee for returning for repair is the buyers responsibility.
The 12 month back to base warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; such as damage caused by operating the item outside of what is described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Total Corporate Services to provide service.
For all Metal Lockers & Cabinets
Total Corporate Services products are made from high quality steel and are warranted for a 5 year period on all metal lockers/cabinets, from the date of purchase.
Should this TCS product fail to perform as a result of normal wear and tear, please contact us and inform us of the issue, and simply arrange a return (the freight cost is the responsibility of the buyer) and we will repair and/or replace it at our expense. For advice please contact the organisation you bought the new product from.
This warranty does not apply if a defect occurs as a result of;
- The product is being used for purposes other than for which it was intended
- Accidental damage, neglect, misuse or lack of maintenance
- Scratches, dents or blemishes following delivery
- Failure to produce proof of purchase when making a claim for warranty
Products must be returned to: TCS (Unit 1/ 77-79 Bourke Rd, Alexandria NSW 2015).
Damaged Goods Upon Arrival
Please check that the item has not been damaged upon receipt of the goods, before signing for the consignment. If the goods are damaged, please contact us within 24 hours of receiving your product. After this period, it may void any claim on the courier company if the item has been damaged during transportation.
Total Corporate Services Pty Ltd
Business Hours: Monday to Friday from 9am - 5pm, Saturdays from 12pm - 4pm
Address:
Total Corporate Services Pty Ltd, Unit 1/ 77-79 Bourke Rd, Alexandria NSW 2015
