MelbourneHydro is a wholly Australian Owned and Operated Online Hydroponics Retailer, which based in Melbourne Victoria. We are a leading online shop in providing customers with high quality and brand name products at unbeatable prices. Over 15 yeas experience in garden and hydroponics industry.
We do NOT ship to PO BOX or Parcel Locker.
Warranty & Returns
We take great care that each item is correctly described, authentic, not damaged, or misrepresented in anyway. We also understand that from time to time the need to return an item may occur. Please read below for an overview of our Return Policy.
Warranty on Lamps/Bulbs: Lamps & Bulbs are warranted for 3 months from the date of purchase.
Warranty on rest of the products: 1 Year Warranty starts from the date of purchase.
Change of mind
Products can be returned with 30 days of receipt. Refund or store credit will be issued upon products remain unopened, unused, and in their original packaging. Customers are responsible for shipping cost back to our return center.
Manufacture Defect and Couriers Damage
We strongly advise customers to inspect their delivered products promptly. All the Couriers Damage need to be informed within 2 days of deliver. Should any products defects be detected, we urge customers to notify us within 7 days of delivery, preferably with accompanying photographic evidence for swift resolution. Upon contact, we will assess the defect, eligible customers will receive a refund, store credit or a replacement.
Customer Damage
All the warranty are valid under proper use. We cannot assume responsibility for products damaged due to customer mishandling, such as breakage, dropping, or spillage. Therefore, we cannot offer refunds or exchanges in such cases.
Incorrect / Missing Products
While we take utmost care in packaging orders, instances of damage or incorrect or missing items may occur. We encourage affected customers to notify us within 7 days of delivery, accompanied by photographic evidence where possible. In the case of incorrect products, we request prompt notification to facilitate timely replacements or refunds.
Shipping Issues or Delays In rare instances of shipping issues, such as loss in transit, we will commit to provide a full refund or replacement.
Unclaimed Returns
In the event of unclaimed parcels, customers will be charged the original postage price to cover courier expenses incurred for returns left unclaimed at their collection centre
All marketplace products are covered by our MyDeal Refund Guarantee
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