We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
This return policy is applicable to all purchases made from Container Guy. At Container Guy we understand how much you value your every purchase and we are committed to making your shopping experience with us as satisfying as possible. So, if you are ever not happy with your purchase, we do offer a 15 days (from date of purchase) return policy.
Purchased the wrong product?
No worries! We offer a 15 days return/exchange policy. But please note shipping charges will not be refunded!
Please note that in this scenario, we should be informed within 15 days of purchase/delivery.
Wrong order delivered?
We take extra care while delivering your product, but if by chance a wrong product is delivered to you, we assure you to replace it with the right product. All you have to do is send the wrong product to us and we will take care of the rest.
Please note that in this scenario, we should be informed within 15 days of delivery.
Products damaged in transit
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product you receive has been damaged in transit, we will replace your product.
Please note that in this scenario, we should be informed within 15 days of delivery.
Product received is faulty
If the product you receive is faulty, Container Guy will either replace or repair your product. The product needs to be sent to us, so that we can check and confirm that it is faulty.
Please note that in this scenario, we should be informed within 15 days of delivery.
In case of any of the above mentioned scenarios, simply contact us and we will get back to you. Any product received or complained about after 15 days will not be exchanged or refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us.
All marketplace products are covered by our MyDeal Refund Guarantee
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