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To return an online order, please contact us via the contact options on the MyDeal Marketplace

You may return an online purchase within six weeks of receiving it if:

• The Product is misbound or faulty in any way
• The Product you received was different to the one ordered
• The Product arrived damaged

If your return meets any of the above conditions you will be entitled to a refund or an exchange.
If your return does not meet any of the above conditions but you would still like to return the product, please contact the store directly and the friendly staff can assist you.
All online orders can be returned either in store or online.

Change of Mind Returns
QBD Books will gladly accept a customer return on item(s) purchased due to a change of mind if the product is in a perfect condition that is fit for resale.

However the Consumer Guarantee Act 1993 Act states:
"You have no legal obligation to provide a refund where a customer has simply changed their mind about a purchase. It is the store's choice as to what they MAY offer the customer."

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More