NOTE: Additional shipping charges may sometimes be applicable. For delivery to some places which are considered regional or rural by the courier company, we may require additional freight and will contact you separately after the order is processed.
Any additional charges will be invoiced after the order has been placed.
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We ship all items via courier services, which usually operate Mon-Fri during business hours only. If you are unable to receive deliveries during business hours, please contact us prior to placing your order and we will try our best to find a solution to work around this issue. Regular courier service is not time-sensitive and may arrive any time between 9 am - 6 pm.
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For orders where we upload a tracking number, you can track the delivery status of your item on the courier company's website (please allow one to two working days before the tracking system is updated). To avoid delivery disappointment, we also highly recommend that you call the courier company and make an appointment for a delivery date that suits you.
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Please ensure that you provide your most updated mobile phone number to us when placing an order. Please do not provide a landline number unless you are always available to answer phone calls to your landline number during business hours. Some of our courier service providers may try to call you to arrange a delivery date before sending the item to you. Failure to answer their phone calls may result in your item being held at the courier depot until they can get in touch with you. When the courier company calls, their phone call may appear as a "private caller" or without caller ID.
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All standard courier deliveries in Australia are kerbside only. Some courier drivers may help to move the item into your house when asked nicely, but such assistance can be refused by the drivers. For any item heavier than 25 kg or too bulky, the buyer must have someone available to help the courier driver unload.
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By purchasing this item, the buyer consents to unattended delivery (i.e. Authorisation to Leave) by default. The item may be left at a safe spot at the driver's discretion. In the event of ATL / unattended delivery, the buyer accepts that courier companies have full discretion in determining an area for safe drop, and accepts the risk for theft or other damages to the item left at the premise. If you do not wish for this to occur, please contact us prior to dispatch and we will gladly help organise a signature service where possible.
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Standard courier services do not include calls/SMS from the driver before delivery. If you are not at home and the driver deems it not safe to leave the item at your address, a card will be left and collection from the depot will be required. Re-delivery can be arranged but additional charges may apply.
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To sell quality products at a very low cost, we always ship our orders using the most economical options among a few courier companies (e.g. Allied Express, Hunter Express, TNT, Toll, StarTrack, Couriers Please, Fastway, etc). We promise to dispatch all orders within our committed dispatch time frame. However, as we do not control courier operations, we cannot be responsible for the delivery time frame or delay. If you have a preference for using a specific courier company, please contact us before placing an order and we will let you know if we need to charge any additional shipping charges.
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Mattress firmness is very individual and subjective; the same mattress can be perceived as firm by one user but soft by another user. In advertising our listings, we have taken all care to strictly follow the manufacturer's firmness rating. However, there is no single rating that can ever meet every user's subjective expectation. By purchasing this item, the buyer agrees that a mismatch of firmness expectation on the mattress or any part of the mattress (e.g. sides of the mattress) does NOT constitute "item not as described" or "item defective".
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For mattresses sold and shipped in vacuum compressed packaging, please ensure you check the size and details of the product printed on the packaging box, and decide that you indeed want this item before decompressing the mattress. Once you have decompressed the mattress, it will not fit in the original packaging, cannot be re-compressed, or re-sold. This means the item is no longer in original condition. By purchasing this item, the buyer agrees that the seller can reject the return of a decompressed mattress, or issue a refund amount equivalent to 50% of the purchase price at our discretion. The shipping fee is non-refundable in any case.
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The buyer agrees that a soiled, stained or damaged item is no longer in original condition and does not qualify for return. If an item is returned to us in a soiled, stained, or damaged condition, we have the right to reject the return. In this case, the item will be available at the returned address for the buyer's collection.
