Shipping Details

Orders are delivered by Australia Post or courier. Orders will be dispatched on the same or next business day. Typical delivery is then dependent on Australia Post or courier performance. Most orders then take up to approximately 3 or 4 business days to reach their destination, though this does vary as per Australia Post performance which is out of our control.

If you are not 100% satisfied with your purchase, you can return your order to Supportive Solutions and request a refund. Refunds do not include any fees that have been incurred for the transaction for the payment processor etc, nor do they include shipping costs. These will be deducted from the refunded amount as they are not recoverable.

• Returns must be unused, in the state you received them, and in the original packaging.
• With our return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition - specifically, this means unused condition.
• You can return your purchase for up to 30 days from the purchase date.
• Items must be in the condition you received them and in the original box and/or packaging.
• Once your return is received and inspected (usually within 72 hours of receipt), your refund request will be processed and if approved, will be issued within 7 days.