The IceMan
The IceMan CLEAR cold therapy unit helps reduce pain and swelling, speeding up rehabilitation and recovery. The IceMan helps provide extended cold therapy to aid in a variety of indications and protocols as directed by a medical professional. It utilizes DonJoy's recirculation system, which helps maintain more consistent and accurate temperatures than other competitive cold therapy units, in a pre-set configuration.
Proven Performance
Uses
Technology Advantage
Patient Convenience and Ease-of-use
FAQ's
1. Other than standard ice cubes, what can I use to cool the water in my IceMan Clear Unit?
Acceptable methods of cooling the water include putting water in Red Solo Cups or Tupperware and freezing them to make larger ice blocks which can be removed, then dumped into the unit.
2. Can I freeze water bottles and place them into the IceMan Clear unit?
No, this is not recommended for a couple of reasons. First, the plastic from the bottle creates a barrier between the ice and the water in the unit which can prevent the water from reaching optimal therapeutic temperature. Secondly, paper and/or glue from the water bottle label can break down into the water in the unit, creating issues if it travels into the hose/pad
3. The pad doesn't seem to feel very cold. How do I know the water is cold enough?
Any temperature below 12.5°C is in the therapeutic range for cold therapy. Our semi-closed loop system utilizes a mixing chamber and has a flow rate that delivers the water into the pad within the optimal treatment range 3°C - 6°C. Double check to make sure you have appropriately filled the unit with enough ice to cool the water.
4. It seems like my IceMan Clear unit is not working, but I cannot figure out exactly what is wrong. What should I do?
First steps are to attempt to troubleshoot the unit by following the troubleshooting checklist on the Donjoy Website. If you are still unable to find and/or solve the issue with the unit, you can reach out to Donjoy product specialists.
5. What is the best way to clean my IceMan Clear Unit?
Visit the Donjoy website to see a full video on how to clean and store your unit.
Warning content: This device can be cold enough to cause serious injury. DO NOT use this device without a prescription from a physician.
(Note: This item is non-returnable due to hygiene reason)
Handling time:
After you place your order, it usually only takes us only 1-2 business days to pick and pack your order and get it picked up by the relevant courier.
Delivery times:
Average shipping time is 1-5 business days for metro areas and 3-10 Business days for regional areas. Express shipping is available only in certain areas and for certain products, your order eligibility and express charge will be confirmed at checkout.
Please note transit times may vary depending on the delivery area and any disruptions to the postal network.
Change of Mind
We allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of your purchase. You will be responsible for the cost of returning the item(s). Once the item has been received and assessed by our warehouse, we will proceed to refund the amount of the product, less the cost of returning the item.
We do not allow change of mind returns on all products. Excluded products include heavy, large and bulky items (e.g. furniture), consumables (e.g. cosmetics) and intimates (including underwear, swimwear and socks), and some hygiene related products (e.g. cold therapy units). We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards.
Damaged or faulty items
If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Estimated Delivery Time Frame: 2-10 business days