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24-48 hour dispatch
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Dry Goods: We ship these items Monday through Friday. Please allow 1-5 days for processing and packing.
Plants: Plants will be packaged safely and delivered express. If express shipping has not be selected during check out then then plants will be sent as per the customers selection. We will always do our best to send try and send plants express, but please note the plants may get shaken up during transit.
For specific shipping day requests, kindly contact us beforehand, and we'll do our best to accommodate your preference.
For customers in metropolitan areas of Sydney, we offer same-day delivery through uber.
Most orders arrive in a few days, but delivery can extend into the following week for some areas. Please note these are estimations and can be impacted by factors like courier delays or quarantine inspections (WA & TAS customers).
In the event that an item is not in stock, we will hold the order until the item is back in stock. This may take between 1-3 weeks.
We trust Australia Post, Uber, GoPeople, and Startrack for their extensive networks and reliable service. You can select your preferred courier service during checkout.
Upon shipping, you will receive a tracking number to monitor your package's progress.
Please note that shipping costs are non-refundable.
Live plant orders are non-refundable.
Stay aware of any local events that may affect delivery times, and we'll endeavor to schedule your shipment accordingly. For pick-up services, please make an appointment.
Thank you for choosing The Guppy Garden, and we look forward to serving you and your aquatic family!
Due to the nature of live plants, we understand that issues can arise during shipping or immediately upon arrival. Our policy for live plants is as follows:
Damaged on Arrival: If your live plants arrive damaged, please contact us within 24 hours of delivery with photographic evidence. We will assess the situation and offer a replacement or refund as deemed appropriate.
However, we cannot be responsible for the condition of the plants after 24 hours of delivery, as their care is out of our control.
We strongly recommend acclimating the plants to their new environment carefully and following our care instructions provided with each order. If you have any concerns upon arrival, please contact us immediately for assistance.
For non-perishable, dry goods, our refund and return policy is as follows:
Returns: Customers may return new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original product packaging. The customer is responsible for return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item).
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that we cannot accept returns on certain types of items, such as custom orders or products that are intimate or sanitary goods. If you have any questions about whether your item is returnable, please contact us.
How to Return an Item
Please contact our customer service department to initiate a return. Include your order number, contact information, and reason for the return. We will provide you with instructions on how to send the items back to us.
Estimated Delivery Time Frame: -5 business days
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