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![](https://assets.mydeal.com.au:443/44467/2-in-1-teddy-sherpa-duvet-cover-set-and-blanket-5976812_00.jpg?v=638520735516747707&imgclass=dealpageimage)
Return & Refund
Change of Mind Returns – 30 days
We have a 30-day return policy for any change of mind returns, which means you have 30 days after receiving your item to request a return.
To be eligible for a change of mind return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the tax invoice or proof of purchase.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, any change of mind returns will attract a return postage fee of $14.5, which will be deducted from your refund amount at the time of processing. This flat rate return fee of $14.5 is offered to our customers as a cost-effective, hassle-free way of returning your goods to us.
You can always contact us for any return questions.
Faulty Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Faulty Item Returns
We will accept returns for all faulty items with return postage at our cost. If you believe you have received a faulty item, please contact us as soon as possible advising the order number, the faulty item's name and description of the fault (please include images if you are able to).
If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us via MyDeal for any return questions.
Exchanges
We do not offer exchanges at this point in time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Estimated Delivery Time Frame: 5-10 business days
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Fantastic nice and warm very plush love it good value for the money
May 09, 2024
Sherpa side gives great warmth but I couldn't believe how soft and warm the blanket side felt. Easy product to find and price was great.
Sep 15, 2023
Good quality. Kids find it so warm and comfortable to sleep in over winter. Colour teal is also beautiful. Highly recommended.
Jul 30, 2023
Amazing lovely set and very warm 👍
Jul 29, 2023
Love it sooooo warm would buy another
Jul 21, 2023
They are so beautiful and I can’t believe they were so soft and cuddly and warm
Jun 25, 2023
It seems great so far. I ordered charcoal as my dog sleeps on the bed and I thought darker would not show the dirt but when it arrived they had sent out the Teal colour as in the main photo by mistake. I kept this one as I think that colour looks really nice now that I see it. Has a zipper on the bottom edge which is great. Have had other covers with press studs or buttons but they always came undone. Zip is much better. Very light cover to use and very warm so really happy with this purchase.
Jun 13, 2023
Very comfortable, soft nd warm live it very much thank you...
May 22, 2023
Love it and great service
May 08, 2023
Have received Duvet Cover Set and it is just lovely. Thank you very much
May 08, 2023